Your privacy matters to us. This Privacy Policy explains what information Pakrox Solutions (“Pakrox”, “we”) collects through pakrox.com and our products, how we use it, and the choices you have.
Information we collect
Information you give us
- Contact details such as your name, phone / WhatsApp number, email and business name when you contact us, request a demo or sign up.
- Project details and messages you send us.
- Billing information needed to invoice you.
Business data in our products
When you use Pakrox Resto, Pakrox ERP or a custom system, you enter business data such as items, sales, customers, suppliers and staff. You own this data. We process it only to provide the service to you.
Information collected automatically
When you visit our website we may collect basic technical information such as browser type, device, pages visited and approximate location, using Google Analytics. This helps us understand which pages are useful and improve the website. Google processes this data under its own privacy policy.
How we use information
- To respond to enquiries and provide quotes or demos.
- To set up, run, support and improve our products and services.
- To send invoices, service notices and important updates.
- To keep our systems secure and prevent misuse.
- To meet legal and accounting obligations.
We do not sell your personal information.
Contact forms and WhatsApp
When you submit the contact form on our website, the details you enter (name, email, phone number and message) are sent by email to our team at info@pakrox.com, so we can reply to you.
If you contact us through WhatsApp, your messages and number are shared with Pakrox through WhatsApp, and WhatsApp’s own privacy policy also applies.
Sharing information
We share information only when needed:
- with service providers that help us run our business (for example hosting, email or payment providers), under confidentiality obligations;
- when required by law or to protect our rights;
- with your consent.
Data security
We use reasonable technical and organisational measures to protect information, including access control, secure connections and regular backups. No system is completely secure, so please also protect your account passwords.
Data retention
We keep personal information for as long as needed for the purposes above or as required by law. When you stop using our services, you can request an export and deletion of your business data.
Your choices and rights
You can ask us to:
- access the personal information we hold about you;
- correct inaccurate information;
- delete information we no longer need;
- stop sending you marketing messages.
To make a request, contact us at info@pakrox.com.
Cookies
Our website uses the cookies needed for it to work and cookies set by Google Analytics to measure visits. You can block or delete cookies in your browser settings, or install Google’s Analytics opt-out add-on.
Children
Our services are intended for businesses and are not directed at children.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version is always on this page with the date it was last updated.
Questions about this policy? Email info@pakrox.com or message us on WhatsApp.