We want you to be confident choosing Pakrox. That is why we offer a free plan, free demos and a clear refund policy. This policy explains when refunds are available.
Try before you buy
- Free plan: Pakrox Resto and Pakrox ERP have a free plan, so you can start without paying.
- Free demo: We are happy to show the software running with your own items before you buy.
We encourage you to use these before choosing a paid plan.
Monthly subscriptions
- Monthly plans can be cancelled at any time. Cancellation stops the next renewal.
- Payments for the current month are not refunded, but you keep access until the end of the paid period.
Yearly subscriptions
- If you cancel within 7 days of your first yearly payment, you can request a full refund, minus any setup or data-migration work already completed.
- After 7 days, yearly payments are not refundable, but you keep access until the end of the paid year.
Lifetime licences
- If you request a refund within 7 days of purchase and before the system has been set up for live use, we refund the licence fee, minus any setup or data-migration work already completed.
- Once the system is installed and in live use, lifetime licences are not refundable.
Custom projects
Custom software, websites and apps are paid by milestone as set out in your project Agreement.
- Payments for milestones that have been delivered and accepted are not refundable.
- If a project is cancelled, you pay for the work completed up to that point, and any advance for work not yet started is refunded.
Hardware and third-party costs
Hardware (such as printers or POS machines), domain names, hosting and other third-party services bought on your behalf are non-refundable once ordered, except where the supplier offers a refund or warranty.
How to request a refund
Email info@pakrox.com or message us on WhatsApp with:
- your business name and the phone number on your account;
- the product or plan, and the payment date;
- the reason for the request.
We reply within 3 working days. Approved refunds are paid back using the original payment method, or by bank transfer, within 14 working days.
Service problems
If something is not working as it should, please contact support first — most problems can be fixed quickly. If we cannot provide the service we agreed to, we will offer a fair solution, which may include a partial or full refund.
Questions about this policy? Email info@pakrox.com or message us on WhatsApp.